Free shipping on orders over €25.

TERMS AND CONDITIONS OF SALE

Manuka Health New Zealand Limited is a leading New Zealand natural health company, and we manufacture and sell New Zealand bee products in a range of countries.

These Terms and Conditions of Sale (“Terms”) govern the supply of our products to you that you order via the Manuka Health website at www.manukahealth.com and any websites or applications operated by us (collectively, “Website”).

By ordering any products using our Website, you agree that you are bound by these Terms.  If you do not agree to anything in these Terms, then you should not order any products from us.  You should read these Terms carefully and contact us if you have any queries about them.

TERMINOLOGY

References in these Terms to “we”, “us”, or “our” are references to Manuka Health New Zealand Limited.

References to “you” or “your” are references to the person or entity ordering our products.

If you are ordering our products on behalf of another entity, you represent and warrant that you have authority to do so and are entitled to bind that entity.

YOUR ACCOUNT

To purchase any of the products available from the Website (“Products”) or to open an account with us, you must provide us certain information, including your name, address, contact details, and payment information.

You agree that all information you provide us about you at any time will be accurate, up to date, and complete.

You are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer, your account, or your password.

You are responsible for all activities that occur under your account or password. You must tell us immediately if you believe some person has accessed your account without your authority.  If someone has accessed your account without your authority, we recommend that you log in to your account and change your password.  TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY LOSS OR ACTIVITY THAT RESULTS FROM THE UNAUTHORIZED USE OF YOUR ACCOUNT.

ORDERING PRODUCTS

Our listing of Products on the Website constitutes an invitation for you to make an offer to purchase those Products.  By clicking to confirm an order to buy a Product from us via the Website, you acknowledge that you are offering to purchase that Product from us.

We will be deemed to have accepted your offer where acceptance is confirmed in an email, SMS text message or other message from us or by the dispatch of the Product to the last delivery address provided by you.

PRICE OF PRODUCTS

The price payable by you for a Product will be the price at the time you click to offer to purchase that Product, in the absence of any errors on our part. We will let you know if any such errors arise, and either you or we can then cancel your order.

The price of any Product may change over the time it is listed on the Website. It is your responsibility that you are up-to-date with the latest price of the Products at the time you make your offer.

Only one discount (if applicable) can be used per order.

Prices listed on this Website exclude sales, VAT, and other applicable taxes for the United States of America (unless otherwise expressly stated), which will be added if applicable at the point of checkout.

Prices listed on this Website will not include any delivery costs. Delivery costs will vary according to the size of the order and the delivery location. You should check our Shipping Terms located on our Website as they are updated from time to time. Those Shipping Terms form part of these Terms.

Where possible, Product pricing will be shown in United States currency.

PAYMENT

When offering to purchase a Product, you must pay the price for that Product in full using credit or debit cards or through such other payment methods set out in the checkout section of our Website, unless otherwise agreed in writing with us. These payment methods include credit card, Shop Pay, PayPal, Apple Pay and Google Pay.

You are responsible for paying all charges (including, by way of example, any currency conversion fees or foreign transaction charges assessed by your bank) associated with your order.

We may use an agent or third-party service provider to process any electronic payment transaction. You agree that we may share your personal information with that agent or service provider to the extent necessary to process that payment transaction.  Please refer to our Privacy Policy for information about how we may share your personal information.

If any payment amount is insufficient or any payment is otherwise declined, your order will automatically be cancelled.

DELIVERY

Once you have purchased a Product, we will deliver that Product to you in accordance with the delivery option you elected when you placed your order. All Product deliveries are subject to our Shipping Terms, and you agree that you have read and understood our Shipping Terms.

CANCELLATIONS AND RETURNS

You are not permitted to cancel any order once the Product has been shipped except as specified in these Terms or to the extent permitted by applicable law. If you try to cancel any order once the Product has been shipped, you agree that we will not be liable to refund any amount paid by you in relation to the purchase of that Product.

If any Product is defective upon delivery to you, you may notify us, and we will provide you with a credit or replacement for the defective Product. Please see our Returns and Refund Policy.

OUR LIABILITY FOR ANY DEFECTIVE PRODUCT WILL BE LIMITED TO ONE OR MORE OF THE FOLLOWING AT OUR OPTION:

  • THE REPLACEMENT OF THE PRODUCT(S) OR SUPPLY OF EQUIVALENT PRODUCT(S);

  • A CREDIT OF THE PURCHASE PRICE AND SHIPPING COST (IF ANY).

SUBSCRIPTION POLICY

Acceptance of Terms

By subscribing to Manuka Health’s recurring product subscription service, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use the subscription service.

Subscription Overview

Our subscription service provides you with the option to receive automatic, recurring shipments of select products. BY subscribing, you authorize Manuka Health to charge the subscription fee to your designated payment method at the intervals specified in your subscription plan.

Subscription Plans and Billing
  • You can find details about our subscriptions plans, pricing, and billing cycles on our website.

  • All subscription fees are non0refundable unless otherwise stated in our policies.

  • Prices are subject to change, and we will notify you in advance of any changes to your subscription fees.

Automatic Renewal

You subscription will automatically renew unless you cancel it before the next billing cycle. You can manage your subscription and cancel it through your Manuka Health account settings.

Payment Information

You agree to provide accurate and complete payment information. Failure to do so may result in the suspension or termination of your subscription.

Cancellation Policy

You can cancel your subscription at any time. Cancellation will be effective at the end of the current billing cycle, and you will not be charged for subsequent billing periods.

Refund Policy

Refunds are issued in accordance with our refund policy, which can be found on our website. We reserve the right to refuse refunds or limit them in our sole discretion.

Changes to Terms

We reserve the right to modify or update these terms at any time. Changes will be effective upon posting to our website. Continued use of the service after any changes constitute acceptance of the updated terms.

Termination

We reserve the right to terminate or suspend you subscription for any reason, including a violation of these terms or the misuse of our service.

Contact Information

If you have any questions or concerns about these terms, please contact us at customer.service@manukahealth.co.nz.

See our ‘Cancellation and returns’ section above for more details on returns and refunds.

LOYALTY & REWARDS POLICY

Acceptance of Terms

By participating in Manuka Health’s Loyalty and Rewards Program, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not participate in our program.

Program Overview

Our Loyalty and Rewards Program (“the Program”) allows you to earn pollen ("points") through various activities, such as purchases, referrals, and engagement with Manuka Health. These points can be redeemed for products or discount on future purchases.

Earning Points
  • Points can be redeemed for eligible products or discounts as specified in the Program guidelines.

  • Restrictions, expiration dates, and limitations apply according to the Program guidelines.

  • Points promotions may be run, such as “double points weekend”, where loyalty points have an increased value for certain actions.

Point Redemption
  • Points can be redeemed for eligible products or discounts as specified in the Program guidelines.

  • Restrictions, expiration dates, and limitations on point redemption apply according to the Program guidelines.

Point Expiry

Points may have an expiration date. Please refer to your account dashboard or our website for information on point expiry details.

Program Modifications

We reserve the right to modify, suspend, or terminate the Program or any aspect of it at any time without notice. This includes changes to point values, redemption options, or any other Program features.

Account Termination

We reserve the right to terminate your participation in the Program for any reason, including but not limited to fraudulent activity, abuse, or violation of these terms.

Privacy and Data Use

Participation in the Program requires the collection and use of personal information. Wee will handle your data in accordance with our Privacy Policy, which can be found on our website.

Communication

By participating in the Program, you agree to receive communications related to the program, including promotional emails and updates.

Contact Information

If you have any questions or concerns about these terms, please contact us at customer.service@manukahealth.co.nz.

RISK AND TITLE

Risk in all Products you order will pass to you upon delivery of the Products to you.

Title in the Products you purchase will not pass until the later of (1) our receipt of your payment in full for the Products and (2) delivery of the Products to you.

LIABILITY

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) TO YOU FOR:

  • LOSS OF REVENUE OR PROFIT, LOSS OF ANTICIPATED SAVINGS, LOSS OF GOODWILL OR OPPORTUNITY, LOSS OF PRODUCTION, LOSS OR CORRUPTION OF DATA, OR WASTED MANAGEMENT OR STAFF TIME; OR

  • LOSS, DAMAGE, COST, OR EXPENSE OF ANY KIND WHATSOEVER THAT IS INDIRECT, CONSEQUENTIAL, OR OF A SPECIAL NATURE,

ARISING DIRECTLY OR INDIRECTLY OUT OF YOUR USE OF THE WEBSITE OR YOUR PURCHASE OF ANY PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF SUCH LOSS, DAMAGE, COST OR EXPENSE WAS REASONABLY FORESEEABLE BY US.

OUR MAXIMUM LIABILITY TO YOU ARISING OUT OF ANY AND ALL CLAIMS RELATING TO YOUR USE OF THE WEBSITE OR THE PURCHASE OF ANY PRODUCTS, EXLCUDING DEFECTIVE PRODUCTS AS SET OUT ABOVE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) WILL NOT IN ANY CIRCUMSTANCES EXCEED US $100.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES AS SET FORTH ABOVE.  ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, AND IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

GENERAL

We may amend these Terms from time to time without notifying you. The current and binding Terms  that apply to the purchase of Products will be the version displayed on the Website at the time you place your order.

If any part of these Terms are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be severed from these Terms or modified to the minimum extent necessary to bring it into conformity with applicable law, and the remainder of these Terms shall continue in effect.

We will not be liable to you for any delay or failure to perform any of our obligations under these Terms where our delay or failure is caused by anything beyond our reasonable control, including (without limitation) war, civil commotion, hostility, act of terrorism, strike, lockout, other industrial act, weather phenomena or other act of God, or any governmental regulation, order, or direction.

These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

These Terms, and any disputes arising from or relating to the conduct covered by the Terms, are governed by the laws of England, without regard to its conflict of laws principles. Any dispute or difference arising out of or in connection with these Terms, including any question about its existence, validity or termination, shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference to this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be London, England. The language to be used in the arbitral proceedings shall be English.