FREQUENTLY ASKED QUESTIONS

Bee products are naturally gluten-free. In addition, the other raw materials we use in our products do not contain gluten. Thus, our products are gluten free.

Our products do not contain any animal-derived ingredients other than bee products. Our products are prepared with completely herbal and vegan ingredients.

One of the most popular questions we get asked is which Mānuka honey to choose. Mānuka Health pioneered MGO testing of Mānuka honey to provide a scientifically proven measure of the honey's potency and help you confidently choose the right Mānuka for your needs . Put simply, the higher the MGO number the more potent the honey.

As a general guide we recommend:

• For daily protection and wellbeing enhancement – choose DAILY MGO 400+

• For extra protection during seasonal cold and flu - choose EXTRA MGO 600+

• For targeted and acute care needs - choose ULTRA MGO 800+

Honey has been used to treat a range of ailments for thousands of years, and the healing properties of the mānuka plant have long been valued and used traditionally by the New Zealand Maori people. New Zealand mānuka honey has gained a global reputation for its healing properties, and it remains the most researched therapeutic honey in the world, particularly for skin and wound healing. However, while many people firmly believe that eating mānuka honey has health benefits, under New Zealand Food laws, we are not allowed to promote the health benefits of mānuka honey. We are interested in more fully understanding the benefits of eating mānuka honey from a health perspective and research is ongoing to understand this complex honey better.

Yes, all of our honey is tested in New Zealand. Our honey undergoes dozens of test including by not limited to:

TEST FOR AUTHENTICITY

All New Zealand mānuka honey that is exported to countries overseas must meet a Government established scientific definition. The definition specifies a set of five science-based markers which identify the origin of mānuka honey. These markers need to be present to credibly call it New Zealand mānuka honey and only honey that meets the new standards will be certified for export as New Zealand mānuka honey.

TEST FOR POTENCY

Our lead test for potency is for the compound methylglyoxal (MGO). After years of research, scientists discovered MGO as the key compound in mānuka honey, directly related to its potency. Mānuka Health pioneered MGO as a transparent testing and rating system that gives consumers assurance of the quality of Mānuka Health’s mānuka honey. Over the past decade, we have built MGO to be an internationally recognized guide in helping consumers purchase mānuka honey based on its methylglyoxal potency. The UMF grading system for mānuka honey also measures methylglyoxal as one of its compounds.

PURITY, QUALITY & FOOD SAFETY

These are tests for contamination, toxins, adulteration, heat damage and freshness.

We have one of the largest customized honey facilities in Te Awamutu, New Zealand including an ISO17025 accredited laboratory, honey-drum storage, blending, packing and distribution under one roof. This means we can ensure a secure supply chain from beekeeper to finished product.

We have comprehensive authenticity and quality testing of the honey, both at raw material and finished product stages, guaranteeing quality, purity and safety.

Each jar has a Trust Code – a unique QR code on its lid. This links to that exact jar of honey’s ‘birth certificate’ so you can see right away if the jar is authentic, and check its quality credentials. ​

Propolis is the bodyguard of the beehive, and it can be yours too. It's been used as a traditional health product for centuries, and modern science confirms that the protective properties of propolis have significant benefits for human health.

The MGO rating system is based on the scientific evidence revealed in 2008 by Professor Thomas Henle. It enables our customers to make informed choices about the potency of honey they're buying. Not all mānuka honey is equal - it is important to know that the level of methylglyoxal can vary greatly in mānuka honey, so you want to be sure you get what you've paid for. That is why Mānuka Health test and certify every batch of MGO mānuka honey to guarantee the level of methylglyoxal present, as indicated by the MGO rating on the label. Each batch also undergoes stringent quality testing and is fully traceable right back to the beekeeper it came from. We developed the MGO rating and quality system based on the scientific evidence revealed in 2008 by Professor Thomas Henle and his research group (Technical University of Dresden, Germany) which identified methylglyoxal (MGO) as one of the key compounds found in New Zealand mānuka honey. The MGO mānuka honey rating and quality system mean our customers can easily make an informed choice of the potency of the honey they're buying. The higher the MGO rating, the higher the grade of honey.

Honey has been used to treat a range of ailments for thousands of years, and the healing properties of the mānuka plant have long been valued and used traditionally by the New Zealand Maori people. New Zealand mānuka honey has gained a global reputation for its healing properties, and it remains the most researched therapeutic honey in the world, particularly for skin and wound healing. However, while many people firmly believe that eating mānuka honey has health benefits, under New Zealand Food laws, we are not allowed to promote the health benefits of mānuka honey. We are interested in more fully understanding the benefits of eating mānuka honey from a health perspective and research is ongoing to understand this complex honey better.

Our stringent testing programme is three-fold:

- It confirms authenticity based on the scientific definition from New Zealand (MPI)

- It confirms potency including efficacy, grading & MGO rating

- It confirms purity, quality & food safety and thus each batch is issued a Certificate of Analysis (CoA) document which confirms the product meets specification.

Careful processing, testing and storage ensures the honey retains unique natural properties.

Yes, all of our honey is tested in New Zealand. Our honey undergoes dozens of test including by not limited to:

TEST FOR AUTHENTICITY

All New Zealand mānuka honey that is exported to countries overseas must meet a Government established scientific definition. The definition specifies a set of five science-based markers which identify the origin of mānuka honey. These markers need to be present to credibly call it New Zealand mānuka honey and only honey that meets the new standards will be certified for export as New Zealand mānuka honey.

TEST FOR POTENCY

Our lead test for potency is for the compound methylglyoxal (MGO). After years of research, scientists discovered MGO as the key compound in mānuka honey, directly related to its potency. Mānuka Health pioneered MGO as a transparent testing and rating system that gives consumers assurance of the quality of Mānuka Health’s mānuka honey. Over the past decade, we have built MGO to be an internationally recognized guide in helping consumers purchase mānuka honey based on its methylglyoxal potency. The UMF grading system for mānuka honey also measures methylglyoxal as one of its compounds.

PURITY, QUALITY & FOOD SAFETY

These are tests for contamination, toxins, adulteration, heat damage and freshness.

We have one of the largest customized honey facilities in Te Awamutu, New Zealand including an ISO17025 accredited laboratory, honey-drum storage, blending, packing and distribution under one roof. This means we can ensure a secure supply chain from beekeeper to finished product.

We have comprehensive authenticity and quality testing of the honey, both at raw material and finished product stages, guaranteeing quality, purity and safety.

Each jar has a Trust Code – a unique QR code on its lid. This links to that exact jar of honey’s ‘birth certificate’ so you can see right away if the jar is authentic, and check its quality credentials. ​

Mānuka honey is produced by bees from the nectar of the native New Zealand mānuka tree (Leptospermum scoparium). Mānuka honey is world renowned for its unique characteristics. Scientific research has discovered that naturally occurring methylglyoxal (MGO) is a key compound in mānuka honey that makes it so different from other kinds of honey. Mānuka honey is the first honey to be so extensively researched and recognized for its remarkable qualities. While we would love to tell you about our own positive experiences, New Zealand regulations do not allow us to go into detail about the health benefits of mānuka honey. This is because New Zealand has strict rules health claims relating to food. We recommend a Google Search (or try Google Scholar for scientific papers) for thousands of first-hand reviews, applications and experiences.

You can enjoy our delicious honey any way you like.

• Enjoy straight from the spoon

• Dilute in water to refresh during or after exercise or fluid loss

• Add to smoothies, drizzle over yogurt or breakfast foods for extra goodness

• Soothing natural sweetener in tea or coffee

• Use as a natural skin mask to hydrate skin and give it a luminous glow

With our packaging, all the bottles, jars/glass vessels are made from a percentage of recyclable materials and the packaging is recyclable (note: different countries and regions do have different recyclability guidelines)

Our stringent testing programme is three-fold:

- It confirms authenticity based on the scientific definition from New Zealand (MPI)

- It confirms potency including efficacy, grading & MGO rating

- It confirms purity, quality & food safety and thus each batch is issued a Certificate of Analysis (CoA) document which confirms the product meets specification.

Careful processing, testing and storage ensures the honey retains unique natural properties.

Yes, to most countries. All international orders are sent from New Zealand via international carrier. Please note we cannot send orders to these locations:

Yes, we accept returns within the first 30 days. See return policy.

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